Last Updated 3-11-2026.
This documentation outlines the standard terms and conditions for the services provided by Weiss Staffing Solutions, LLC dba Cascade Health Services, to its clients. Should anything in this documentation be in conflict with any other written signed agreements including but not limited to a SSA or Rate Letter, then other such documents will prevail. Updates to these Terms may occur as necessary and will always be available on CascadeStaff.com under Terms at the bottom of the home page. This Terms document is referenced in the SSA and is considered part of the Agreement. Updates and improvements to this document will occur as necessary.
Clients are customers utilizing the Cascade Client platform, or any manual services in order to utilize Professionals from the Workforce Mobile App who are employed by Cascade.
Portal Setup for Your Facility: Client will be asked to provide information in order to set up the Account. Cascade will need all potential users with their email addresses and titles. Also needed is a general summary instruction statement (Policy Notes) to be shown to all Professionals when booking shifts and clocking in. In addition Cascade needs exact units, shift start and end times, all contact information for management, A/P, EDs etc. whether they’ll be a user in Portal or not. Other information will be requested as necessary.
Employment Requirements of Professionals: Recruit, screen, and hire Professionals who meet minimum standards outlined in Cascade’s Screenings and Standards Document and monitor, require, electronically enter and manage all necessary upkeep for ongoing compliance. Cascade:
- Is a Joint Commission Certified Staffing Agency in good standing and is held accountable to metrics and standards of the agency via regular audits of Professionals’ compliance files.
- Will work with Clients that require credentials that vary from Cascade’s standards. A customized Client standard will be created on the platform and only Professionals meeting requirements will be able to accept shifts in the Employee Mobile App.
- Will provide credential and compliance items of all booked Professionals in your Client Portal 24/7/365.
Cascade Policies & Management of Professionals: Hold W2 Professionals accountable to a very comprehensive set of policies and standards that they are oriented to, sign, and agree to follow. Cause them to sign in agreement at hire and annually and provide a sizable HR team in house to monitor, manage, counsel, correct, support or ultimately terminate employment of the Professionals.
24/7/365 Live Support: Provide around the clock human support including one phone number, 816.229.5800, to call 24/7/365 and reach live people. Options of Live Chat, Texting, Emailing for instant human support.
Drug Screening Provisions: Allow Client management to utilize best judgment for immediate course of action that may require drug screening a Cascade Professional; utilizing Client’s standard protocol for Client’s staff as a guideline.
- Client must immediately contact Cascade management and request that the HR Manager, VP or CEO be contacted for an immediate call back to Client.
- Cascade Professionals sign policies and procedures that include agreement with this protocol.
(c) Client must immediately provide Cascade with any and all paperwork, results, correspondence, etc. relating to such incidents and can email [email protected] .
Invoicing: Send weekly invoices for services provided to the Client that are clear and concise, including the name of Professional, the shift hours that were worked, the date of the shift, the discipline of the Professional and the hourly bill rate along with total dollar amounts per shift and the total of the invoice. Backups of the paper time card copies OR the FastStaffer Mobile App records will be retained by Cascade.
Invoice Errors: Work with Client in order to discuss any possible invoice errors. In the event of a perceived error, Client representative has the duty to immediately and no later than two weeks from invoice date, contact the Director of Payroll & Billing at [email protected] or 816.229.5800.
The item(s) in question should be shared with Cascade in writing via email.
Cascade will swiftly investigate the issue and provide the Client with an explanation and appropriate remedy.
Invoices that are short paid without prior approval in writing from Cascade, will be deemed as payment still due.
Cascade will offer up to a 7 calendar day grace period for payment of invoices including errors that have been agreed upon.
Perceived errors brought to Cascade’s attention after 4 weeks from invoice date (after payment due date) may not be reviewed for corrections.
Payments: Pay invoices in the following manner and according to the following terms and all other terms included in the Agreement and Rate Letter:
(a) For services based upon Cascade time keeping mechanism including but not limited to paper time cards or FastStaffer Mobile App. Professionals working in the Travel and Contract Division may be required to utilize Client timekeeping methods.
(b) Lunches- If a Professional documents that they received no lunch, and their time record is Client verified, then Cascade will bill and pay the hours worked and will not deduct a lunch.
(c ) In regard to billing protocol, FLSA regulations must be adhered to even though Client is not the employer of the Professionals. Cascade agrees to follow laws and regulations regarding payroll and therefore will bill Client in order to be fully reimbursed for time worked whether the work provided was above average, or not. Client does retain the right to end an assignment that is unsatisfactory and according to this Agreement. Client will never be billed for work not performed in accordance with the Agreement.
(d) According to terms listed in Agreement and any applicable addendums and current Rate Letter in place at time of services being provided.
(e) Acknowledge that Cascade has done an abundance of due diligence to fully identify and contractually bind all ownership entities responsible for and accountable to payment of services by receiving information from Client and by doing its own research. The LTC industry oftentimes utilizes layers of operational ownership that all should be responsible for paying its invoices as each benefits directly from services and Client operations. It is Cascade’s intent and disclosure to include all operational, building and management entities if linked by some common ownership to our Agreement terms whether disclosed or withheld intentionally or unintentionally. Cascade will pursue remedy based upon all actual ownership involvement even if omitted.
(f) Cascade reserves the right to follow GAAP by applying any payments received to any oldest monies due according to Cascade’s payment terms agreed to by Client by virtue of utilizing our services, regardless of whether a specific invoice number is noted.
Client Personnel Authorized to Staff: Client must manage its own internal personnel, realizing that Cascade has no control over who may or may not be approved to request services from a specific Client or what type of Professional each Client may or may not be approved to utilize at the Client level. If a facility level staff contacts Cascade with requests, it is normal and customary for an agency to believe they have approval to do so.
Keeping Your Contacts Updated for our A/R Team & Invoices: Notify Cascade immediately if any Client contact involved with invoicing or A/P changes. Client A/P contact changes should be sent in writing to [email protected] . Falling behind on payments due to the Client A/P contact changing is not an acceptable reason for Cascade to accept late payments.
Use of Client Timekeeping: Allow Client to request that Professionals utilize Client’s timekeeping system in conjunction with official Cascade timekeeping. In no way will Client records replace, negate or cause edit to Cascade time cards or Cascade time keeping methods for invoicing and payroll purposes. However, if discrepancies are noticed by the Client, please contact the Director of Payroll & Billing at 816.229-5800.
Full Cooperation: Client and Cascade agree to fully cooperate when situations arise that involve Cascade staff at the Client’s facility.
Service Suspension: Cascade may immediately halt services if invoice payments are more than two weeks behind and until payments can be caught up.
Suspected Drug Diversion: Immediately upon discovery of a potential drug diversion by a Professional, notify Cascade management. Cascade management and Client representative will discuss what immediate action might occur, such as an immediate UA or other type of drug or alcohol screening. Each situation may need to be handled differently but should be appropriately discussed by both parties in order to arrive at the best result. All documentation regarding the accusation must be given to Cascade HR in order to handle the event per appropriate guidelines. This includes any and all UA records as well as all other documents.
Professional Alleges Injury on Shift: Cascade takes reports of potential on the job injuries very seriously and manages this process with great concern in order to protect the integrity of the worker, Cascade and Client safety protocols and relationship. Please contact Cascade immediately at the time of an alleged injury of Professional. All witnesses will need to provide statements per Cascade’s workers compensation insurance policy.
(a) Immediately following any reported alleged injury, occupational safety hazard or event involving a Cascade Professional, immediately notify Cascade by phone at 816-229-5800 which is possible twenty-four hours a day.
(b) Our Professional should be instructed to contact Cascade immediately for guidance.
(c ) Any and all details regarding such incident, or witness reports must be completed and given to Cascade. A written report is required to be given to Cascade from Client in order for Cascade to follow guidelines regarding potential workers compensation insurance reporting.
(d) Any witness to an alleged injury must provide a written statement to Client to be forwarded to Cascade immediately and preferably in less than twenty-four (24) hours.
(e) Should Cascade require follow up documentation or information Client agrees to fully cooperate with Cascade.
(f) Choices in treatment facilities are at the discretion of Cascade Management, not Client’s unless there is a life threatening situation.
(g) Cascade enforces a pre-treatment/post incident UA policy in which all Professionals sign adherence to.
Buyout Policy: Client should not recruit or employ any Professional that Cascade has introduced or placed at Client facility without first referring to the buyout policy of introduced Professionals as listed on the Rate Letter or as stated below. This will be enforced to the maximum extent permitted by state or federal law and is applicable unless explicitly stated in writing or on Rate Letter, that there is no recognized Buyout Fee provision.
Cascade’s standard policy:
Cascade charges a buyout fee, recruitment fee or conversion fee if a Client hires our Professional that was clearly and contractually sent to assist Client only as needed aka “PRN” or “Temporary” Cascade Professional while Client is short staffed.
Buyout Fees- Are stated in the Rate Letter as agreed upon in advance, or Client must inquire with EVP or CEO at Cascade to receive the current dollar figure for RN, LPN, CNA or other staff. *After written notification from Client of intention to buy out Cascade Professional, Professional may be put on a 520 hour temp to perm contract, with a $1000 conversion fee at the end of contract. If Client desires to hire Cascade Professional outright without utilizing temp to perm contract, fees will be as listed above. All Professionals on a Travel contract or Guaranteed Shift Agreement of any kind must complete their assignments prior to the buyout. All past invoices due from Client or any sister entity must be paid to current for Professional to begin employment with Client. Client may not hire Professional through any entity/sister facility or any related entity without written approval of Cascade or fees will still apply. Cascade Professionals who have worked for Client through Cascade may not be hired for a period of 4 months from last day of work for Client without incurring buyout/recruitment fees.
Client’s Insurance Coverage of Its Own Workers: Provide professional liability insurance, general liability insurance, unemployment insurance and worker’s compensation insurance in sufficient amounts to cover Client’s staff, and Client will provide a copy of certain certificates of insurance to Cascade for review purposes upon request. Professional & General Liability coverage will be at least $1,000,000 per incident and $3,000,000 aggregate. This section in no way infers that Client should be responsible for Cascade’s staff; it only ensures that Cascade is doing business with businesses that are responsible for their own staff.
Unit or Position Changes: Utilize Professionals on the unit in which they were booked by Cascade and Client, and only reassign Professionals to other units if they are qualified. If in doubt Cascade management should be consulted to assure that moving a Professional to a different unit or any different position than agreed upon is acceptable and good practice.
Orientation to Facility: Consider orientation procedures to the facility and or the facility protocols and policies. Procedure to do so can be discussed with a Cascade manager upon inception of request to utilize services provided by Cascade. Each facility handles this process a bit differently. Cascade will track Client requirements to ensure compliance.
Infestations or Outbreaks: Notify Cascade immediately at the first sign or notification of any type of infestation or outbreak of skin infestations such as bed bugs or scabies. Conversely, Cascade will immediately notify Client if a Professional reports knowledge of any such infestation to Cascade. Cascade expects Client to offer treatment and/or prevention measures to Cascade Professionals in the same manner that it offers to Client Professionals. Cascade does not accept the liability for these kinds of outbreaks or infestations.
Direct Compensation: Not offer Professionals any type of compensation directly. If for some reason this occurs, then it should be understood that Cascade will mark such promised compensation up by a 1.5 bill rate to the Client. This includes bonuses or “more per hour” offerings. It is best practice to avoid this situation altogether and discuss options with Cascade.
Travel Division Professionals:
NOTE: If you do not utilize contracted travel division personnel this section is inapplicable.
(a) Guarantee weekly number of hours as agreed upon prior to the “contract” beginning. Cascade allows ONE shift to be cancelled every thirty days without being billed. If Client cancels today’s shift, then another non billed cancellation can not occur until after thirty (30) days from today. If a Professional calls in sick and cancels, that is NOT counted against the Client and is subtracted from the guaranteed weekly hours. All other weeks that include less than the guaranteed weekly hours will be billed at the guaranteed hour amount.
(b) Guarantee the length of the contract realizing up front that it is not acceptable to cancel a “contract” before it’s completed. The only reason an early cancellation will be allowed is for poor work performance which must be fully documented and discussed with Cascade VP’s.
(c) An agreed upon bill rate is not allowed to be decreased in the middle of anyone’s “contract” or after a “contract” is agreed upon and signed. Conversely; Cascade will not increase a bill rate in the middle of a Professional’s “contract”.
Boosting Your Bill Rate: Take full responsibility for the bill rate BOOST$ feature available to all Clients in the portal or via direct communication to Cascade office staff. This feature enables an hourly bill rate to be multiplied by a factor listed in Rate Letter or Addendum (typically 1.25), in order for a Client to exceed the typical hourly pay rate offered to Professionals for a shift to get priority or last minute shifts filled appropriately and more successfully. This feature is able to be turned off for a Client at the request in writing via ownership or facility management. When utilized, it is documented which Client user approved the Boost$ and the date and time.
Confidential High Level Client Complaint Protocol: If at Client management discretion, an incident is of a highly confidential or sensitive nature, the Client may request immediate contact with the HR Manager, EVP of Operations or the CEO. Our CEO Jonna Weissenbach can be reached on her cell phone 816.210.3593
Federal Health Care Program Warranties
Each party represents and warrants to each other that (a) neither it nor any of its staff are excluded from participation under any federal health care program, as defined under 42 U.S.C. § 1320a-7b(f), for the provision of items or services for which payment may be made under a federal health care program; (b) Cascade has not employed any Professional that it knows or should know are excluded from participation in any federal health care program as listed on the OIG/GSA lists; and (c) no final adverse action, as such term is defined under 42 U.S.C. §1320a-7e(g), has occurred or is pending against Cascade to its knowledge or against any Professional engaged to provide items or services under this Agreement, as reported on the OIG/GSA lists. Each party shall notify the other of any Exclusions/Adverse Actions or any basis therefore immediately.
Modification
Cascade reserves the right to modify this Agreement or Rate Letter at any time for any reason and can be conveyed in the form of an addendum signed or unsigned, as desired by Cascade. Such modifications can be effective immediately upon one of the following occurrences; unless a longer advance notice or future effective date is provided:
1. Client representative signature is obtained
2. Cascade has proof of Client receipt
3. By being sent to Client and two week’s time has passed
Acknowledgement will be requested of the party who signed a past similar Agreement, or an Administrator, CNO, Director of Nursing or other similar corporate or management personnel.
Ownership Entity Changes and Obligations
Cascade requires at least two full week’s notice of an ownership or entity change. If Client is selling or transferring its operations, Client is bound to notify the buyer and / or new entity ownership of this Agreement and also must notify Cascade immediately at:
With a phone call to the Market Development Dept; Contract Manager: 816.229.5800
Cascade requires the new entity and owner of operations to complete new data sheets and Cascade will do its due diligence to determine whether or not to continue doing business together. If Client fails to notify Cascade of such changes then Client runs the risk of being held financially responsible for any usage beyond the date of the change and until Cascade is notified and can get new Agreements and Rate Letters put in place with a new entity. Cascade will also consider and hold accountable the new entity and ownership for financial obligations for utilizing services beginning on the date of the change to the maximum extent permitted by law. If Cascade were to receive double payments on any invoice, such funds would be promptly returned to the appropriate party.
Severability
If any clause, provision, section, sentence, or other portion of this Agreement is found to be inapplicable, invalid, void, unconstitutional, illegal, contrary to public policy, or unenforceable by law to any circumstance or person, Cascade and Client intend that the remainder of the Agreement will nonetheless continue to be in full effect, provided that the purpose of this Agreement is not impacted in a manner that is adverse to either party.
In the event that any term or clause in this Agreement is regarded as inapplicable, invalid, void, unconstitutional, illegal, contrary to public policy, or unenforceable by law to any circumstance or person, Cascade and Client shall attempt to negotiate in good faith to revise that part of the Agreement to impact its purpose in such a way that it will be as acceptable to both parties as possible
Assignability; Binding Effect
This Agreement may not be assigned by any of the parties without the written consent of the other parties hereto. This Agreement shall be binding upon and inure to the benefit of the heirs, successors, administrators, and permitted assigns of the parties hereto.
Employment Taxes and Employee Benefits
Cascade commits to withhold and remit to the appropriate government entities all applicable taxes that its Professionals are responsible for. Cascade will timely file all applicable tax returns required by law and will remit timely all employer taxes due on behalf of its Professionals and itself. Cascade is fully responsible and liable as the sole employer of the Professionals for the following items, if they apply:
1. Federal, State or Local taxes based upon the Cascade Professional’s compensation
2. FICA taxes
3. FUTA contributions
4. SUI contributions and any applicable payroll tax requirements
5. Any and all employee benefits such as health and dental insurance and paid time off
Indemnification Policy
Any Party seeking indemnity hereunder shall promptly notify the other Party in writing of any third party claims, demands, actions, suits or judgments that fall within the scope of this Mutual Indemnification provision, promptly give the other Party the opportunity to assume sole control of the defense or settlement of such third party claims, demands, actions, suits or judgments, and promptly provide the other Party all necessary information and assistance (at the other Party’s sole expense) in connection with such defense and settlement. The indemnifying Party shall have the sole authority to settle any matter subject to indemnification without the consent of the indemnified Party; provided, however, that such settlement shall not impose any restrictions or liabilities upon the indemnified Party.
Termination
Notwithstanding any other part of this Agreement, Agreement may be terminated at any time by either party for any reason, with or without cause, upon a thirty (30) day prior written notice. In the event of termination, this Agreement will continue to govern the parties’ rights and obligations with respect to services performed prior to termination.
HIPAA Compliance
Cascade represents and warrants that the services provided pursuant to this Agreement, shall not violate the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The parties agree that Client is a HIPAA “Covered Entity” as that term is defined by the HIPAA Privacy Regulations (45 C.F.R. Parts 160 and 164). As a Covered Entity, Client has a legal obligation to obtain written assurances from those persons/entities to whom it discloses or allows access to its patients’ Protected Health Information (“PHI”) (as defined by the HIPAA Privacy Regulations). It may be necessary to disclose PHI to Cascade or Professionals or allow access to PHI in order for performance under the Agreement. To assist Client in the fulfillment of its HIPAA obligations, Cascade agrees, if requested by Client, to execute and abide by the terms of a Client’s Business Associate Agreement.
Governing Law
This Agreement is made under, and will be construed according to, the laws of the State of Kansas.